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Curacao Technical Requirements

Last updated: (5/1/2017)

To provide you the most effective and secure online access to Curacao accounts and services, we strongly recommend that you use or upgrade to the latest version of software supported by Curacao. If you have any questions, please contact Curacao Customer Service.

Browser Requirements. We are continually upgrading our online services to provide you with the most valuable and secure online access. As we add new features and enhancements to our service, there are certain browser versions and operating systems that do not support these changes. We recommend that you use the latest version of the supported browsers or the Curacao Mobile App or Virtual Credit Card app, keep your security settings up-to-date and that you enable JavaScript.  In certain circumstances, we may block certain browsers and software from accessing Curacao Online and Curacao apps due to possible security risks and may not be able to inform you in advance.

Curacao's minimum encryption requirement for accessing your Curacao account(s) online is 128-bit encrypted browsers. 

Supported browsers include:

  • Microsoft®  Internet Explorer 11.x
  • Microsoft®  Microsoft Edge 20-25
  • Mozilla Firefox Versions 34-50
  • Apple® SarafiTM 7.x – 10.x
  • Google® Chrome TM Versions 30-55

Operating systems supported include:

  • Windows® 7 and higher
  • Mac® OS X 10.9+

Mobile/Tablet

  • Operating System: iOS 8.0+, Android 4.4+, Windows 10.0+ 
  • Brower Requirements: Safari, Chrome, Edge

PDF Requirements. Adobe® Reader® is required to access documents being provided to you in PDF format (for example, Online Statements).  To access some PDF documents on our site, you may be required to use a later version of Adobe Reader. Download Adobe Reader  for free. 

Important PDF Reminder:

  • For Mac users: If you access a PDF document from a Mac, the PDF may be automatically copied to its desktop or to an easily accessible download folder.
  • For PC users: If you access a PDF document from a PC the PDF may remain among its cached files.

Personal information such as Online Statements may easily be accessed by others using the same computer if left on the desktop, in a download folder or in the cache. If you are in a non-secure location, be sure to delete the file after viewing it and empty the Trash (for Macs) and or clear your cache (for PCs).

To clear your cache on Internet Explorer 11.x:

  • Select Tools, and select Delete Browsing History. 
  • If checked, uncheck Preserve Favorites website data. 
  • Check the following: Temporarily Internet Files and Cookies.
  • Select Delete.

To clear your cache on Microsoft Edge:

  • Click the Hub icon
  • Click the History icon.
  • Click the link labelled Clear all history.
  • Check the boxes for each item you want to clear.
  • Click the Clear button.

To clear your cache on Firefox:

  • At the top of the Firefox window, click on the Firefox button and then select Options.
  • Select the Advanced icon.
  • Click on the Network tab.
  • In the Cached Web Content section, click Clear Now.
  • Click OK to close the Options window.

To clear your cache on Safari:

  • Select History.
  • Select Clear History.
  • Click Clear to close the dialog box.

To clear your cache on Google Chrome:

  • Click the menu icon on the browser toolbar.
  • Select Settings.
  • Select Clear Cache. 

Wireless Device Requirements. Wireless devices (such as cell phones) must be text-enabled in order to receive messages.

Mobile Requirements. We are continually upgrading our online services to provide you with the most valuable and secure online access. As we add new features and enhancements to our service, there are certain browser versions and operating systems that do not support these changes.  Download the latest version of the Curacao Mobile App or Virtual Credit Card app for the devices Curacao supports.  

Hardware and Operating System Requirements. Please consult with your browser vendor and Adobe  regarding the minimum hardware and operating system requirements that apply to the software versions you are currently using or wish to install. 

Links to browser vendor websites, including information on minimum hardware and operating system requirements can be found at the supported browsers page. 

Please Note: When you make changes to your computer software or equipment, our system may require you to re-confirm your identity online the next time you visit our Web site to conduct online transactions. This is for your own protection.