Return Policies

If you are not completely satisfied with your purchase, we will gladly help you with an exchange, return or repair.

Here's what you need to do:

• Returns will be accepted for merchandise with the time period stated.
• Items must be in new, un-used condition, in its original packaging including all accessories, manuals and/or jewelry certificates
• Simply return to your nearest Curacao store with the item(s) you wish to return within the appropriate return period and we will take care of the rest (For online orders, please review the following steps).

For iCuracao.com orders, please follow these 5 simple steps to return an item:

1. For a Return Authorization Number (RMA), please Click Here to begin a return request.
2. Print Shipping / Return Authorization Label
3. If item was open, but not used, repack the box (with all original packaging, accessories and manuals).
4. Attach Shipping / Return Authorization label to package
5. Ship package

Contact Curacao Customer Service Team for assistance at 866-410-1611

15 DAYS 15% Restocking Fee May Apply

• Televisions & Home Audio*
• Cameras & Camcorders
• Cellular Phones
• Drones
• Computers & Tablets
• Balance Boards (Hoverboards)
• Wearables

Return Details: To receive a full refund, item(s) must be brand new, sealed and in its original packaging. If opened, a deduction for a restocking fee, missing packaging or original accessories may apply

* Restocking fees do not apply to these categories.

15 DAYS Final Sale if Opened

• Gaming Consoles
• Software / Video Games
• Car Stereo / GPS Navigation
• General Merchandise ‡
• Cosmetics & Fragrances
• Personal Care
• Watches
• Accessories

Return Details: Items must be brand new, sealed and in its original packaging.

‡ Housewares, Bikes, Toys, Babies, Sporting Goods.

7 DAYS 15% Restocking Fee May Apply

• Furniture
• Mattresses
• Major Appliances

Return Details: To receive a full refund, item(s) must be in like-new condition. A deduction for a restocking fee, missing packaging, original accessories and a pick-up fee may apply. Items returned that are damaged, soiled or unsanitary cannot be returned.

Final Sale

• DJ Equipment
• Air Conditioners
• Seasonal Products
• Open Box / As-Is**
• Subscription Services & Activation Fees
• Gold & Diamond Jewelry
• Sunglasses
• Handbags
• Delivery, Installations & Setups

Return Details: These items are FINAL SALE and cannot be returned once they leave our store or are shipped. If defective, these items can be exchanged within 15 days.

** If defective, Open Box / As-Is items do not qualify for exchange, a refund will be provided within 15 days.

Reimbursment

Refunds will be processed in the same form as original payment. Purchases made by check can only be refunded after 7 days from original purchase date.

Personal Data / Privacy Protection

Please remove any personal data or any information from the item(s) being returned. We are not responsible for any loss of data or personal information.

Bundles & Promotions

Item(s) returned that were purchased as part of a bundle or with a promotional discount will be refunded minus any discounts given.

All bundle included items MUST be returned in its entirety (all pieces sold, no partial returns) in their original packing.