EXTENDED WARRANTY AGREEMENT
State Required Provisions
Many states have consumer specific requirements governing Service Contract provisions. If Your specific state has any such requirements, they will be listed below.
ARIZONA: If You live in AZ, BWG Protection Plans, Inc., 11101 Roosevelt Blvd. N, St. Petersburg, FL 33716 is the Service Company/Obligor/Administrator. You may cancel the Service Contract at any time and receive a pro rata refund. No claim incurred or paid shall be deducted from the amount to be returned. The Service Contract may not be cancelled by the service company due to acts or omissions of the service company, its assignees or subcontractors for their failure to provide correct information of their failure to perform the services or repairs provided in a timely, competent, workmanlike manner. If the Service Contract is sold at the same time as the item it covers, the Service Co ntract cannot be cancelled nor coverage voided due to pre-existing conditions; prior use or unlawful acts relating to the product or for misrepresentation by either the service company or its subcontractor. The Service Contract may be cancelled due to fraud or misrepresentation by the Service Contract holder when filing a claim.
CALIFORNIA: If You live in CA, Bankers Warranty Group, Inc., 11101 Roosevelt Blvd. N, St. Petersburg, FL 33716 is the Administrator/Obligor of the Service Contract. If this Service Contract provides coverage for any products other than appliances or electronics as listed on the face of this Service Contract and/or purchase receipt, the Cancellation Provision within the contract is deleted and replaced with the following: CANCELLATION: You may cancel this contract for any reason at any time. To cancel Your Service Contract, contact the retailer from which You purchased the Service Contract. If You cancel this Service Contract within the first sixty (60) days after receipt of this Service Cont ract You will receive a full refund, less any claims paid, where allowed by law. If You cancel after the first sixty (60) days from receipt of this Service Contract, You will receive a pro rata refund based on the time remaining on Your Service Contract, less an administrative fee, not to exceed ten percent (10%) of the price of the Service Contract or twenty-five dollars ($25.00), whichever is less, and less any claims paid, where allowed by law. If the Administrator cancels the Service Contract, You will be refunded the unearned pro rata purchase price of the Service Contract, less any claims paid, where allowed by law. If this Service Contract was inadvertently sold to You on a product which was not intended to be covered by this Service Contract, Your Service Contract will be cancelled and You will receive the full purchase price of the Service Contract. We may cancel this Service Contract at our option on the basis of fraud or misrepresentation. The obligations under this Service Contract are insured by a contractual liability insurance policy provided by Bankers Insurance Company, 11101 Roosevelt Blvd N, St. Petersburg, FL 33716, 800-627-0000.
NEVADA: If You live in NV, Bankers Warranty Group, Inc., 11101 Roosevelt Blvd. N, St. Petersburg, FL 33716 is the Obligor/Provider/Administrator of this Service Contract. THE NEVADA STATUTES DO NOT APPLY TO COMMERCIAL COVERAGE REFERENCES IN THIS SERVICE CONTRACT . The obligations under this Service Contract are insured by a contractual liability insurance policy provided by Bankers Insurance Company, 11101 Roosevelt Blvd. N, St. Petersburg, FL 33716. No claim incurred or paid shall be deducted from the amount of Your cancellation refund. Repairs initiated or completed without prior approval will not be covered under this Service Contract. In the event You require emergency service on a covered product that is essential to Your health and safety, repairs will commence within 24 hours after report of Your claim. If repairs cannot be completed within three (3) calendar days after the report of the claim, We will provide You with a status report regarding Your claim. This Service Contract may not be cancelled by the Provider before the expiration date of the agreed term if it has bee n in effect at least seventy (70) days except for the following reasons: failure of the holder to pay an amount when due; conviction of the holder of a crime which results in an increase in the service required under the Service Contract; or in presenting a claim for service there under; discovery of a n act or omission by the holder, or a violation by the holder of any condition of the Service Contract which occurred after the effective date of the Service Contract and which substa ntially and materially increases the service required under the Service Contract; or a material change in the nature or extent of the required service or repair which occurs after the effective date of the Service Contract and which causes the required service or repair to be substantially and materially increased beyond that contemplated at the time that the Service Contract was issued or sold. No cancellation of a Service Contract may become effective until after at least 15 days after the notice of cancellation is mailed to the holder. If the Provider fails to refund the purchase price within forty-five (45) days after the Service Contract has been returned due to cancellation by You, the Provider will pay a penalty of 10% of the purchase price for each 30-day period that the refund remains unpaid. The right of the holder to return a Service Contract pursuant to the laws of Nevada ap plies only to the original purchaser of the Service Contract, 1-800-627-0000.
The CANCELLATION provision is amended by deleting the administrative fee payable if You cancel the Service Contract.
UTAH: This service contract or warranty is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department. Coverage afforded under this Service Contract is not guaranteed by the Property and Casualty Guaranty Association. The obligations under this Service Contract are insured by a contractual liability insurance policy provided by Bankers Insurance Company, 11101 Roosevel t Blvd. N, St. Petersburg, FL 33716. If the provider fails to pay or to provide service on a claim within 60 days after proof of lo ss has been filed, the Service Contract holder is entitled to make a claim directly to Bankers Insurance Company, 11101 Roosevelt Blvd. N, St. Petersburg, FL 33716, 1-800-627-0000.
The following is added to the Service and Coverage Section: Failure to give any notice or file any proof of loss required by the Service Contract within the time specified in the Service Contract does not invalidate a claim made by You, if You show that it was not reasonably possible to give the notice or file the proof of loss within the prescribed time and that notice was given or proof of loss filed as soon as reasonably possible. Refer to Your purchase receipt for the single pay retail price You paid for Your Service Contract.
The following is added to the Cancellation Section: We may cancel this Service Contract during the first sixty (60) days for by mailing a written notice to You at least thirty (30) days prior to the effective date of cancellation that includes the reason for cancellation. We may cancel this Service Contract after the first sixty (60) days by mailing a written notice to You at least thirty (30) days prior to the effective date of the cancellation for the following reasons: (a) nonpayment of premium; (b) material misrepresentation; (c) substantial change in the risk assumed, unless the insurer should reasonably have foreseen the change or contemplated the risk when entering into the contract; or substantial breaches of contractual duties, conditions, or warranties.
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Major Plan Coverages Mechanical and/or Electrical Failure 24/7 Customer Service Availability Plan Ownership Transferability Accidental Damage from Handling, if purchased |
Major Plan Exclusions Unauthorized Repairs, Improper Installation Consumer Replaceable Items, Add-On Items and/or Non-Operational Components Service for No Problem Found, Customer Education or Non-Failures |
THIS IS NOT A CONTRACT OF INSURANCE.
DEFINITIONS
“You” and “Your”: The purchaser of this Service Contract or the person to whom it was properly transferred.
“We”, “Us”, and “Our”: The Obligor/Provider/Administrator of this Service Contract. Unless indicated below or specified in the individual state disclosure, Bankers Warranty Group, Inc., 11101 Roosevelt Blvd. N, St. Petersburg, FL 33716 is the Obligor/Provider/Administrator of this Service Contract. If You live in UT, Bankers Warranty Group, Inc. d/b/a BWG Protection Plans, Inc., 11101 Roosevelt Blvd. N, St. Petersburg, FL 33716 is the Obligor/Provider/Administrator of this Service Contract. If You live in HI or NY, Bankers Warranty Group, Inc. d/b/a BWG Protection Plans, 11101 Roosevelt Blvd. N, St. Petersburg, FL 33716 is the Obligor/Provider/Administrator of this Service Contract. If You live in FL, Bankers Warranty Group of Florida, Inc., 11101 Roosevelt Blvd. N, St. Petersburg, FL 33716, is the Obligor/Provider/Administrator of this Service Contract.
“Service Contract”: The terms and conditions, provisions, limitations, exceptions and exclusions included herein and Your sales receipt.
IF YOU NEED SERVICE
Call the toll free number listed on Your Service Contract and have Your Service Contract number available. A customer service representative will be available 24 hours a day, 7 days a week. If Your covered product is deemed defective, at the Administrator’s sole determination, you will be instructed as to the procedures for obtaining service applicable to Your covered product. ALL CLAIMS MUST BE REPORTED PRIOR TO THE EXPIRATION DATE OF THE SERVICE CONTRACT.
This Service Contract and applicable sales receipts may be required to obtain service or replacement. Your receipt must include the date of purchase, manufacturer, model number and the purchase price.
YOUR RESPONSIBILITIES UNDER THE SERVICE CONTRACT
For the Service Contract to remain valid and active, you must maintain Your covered product in accordance with the requirements set fort h by the manufacturer's specifications, including maintenance and cleaning. You must provide proper electrical requirements as specified by the manufacturer. You must assure full cooperation with the Administrator and authorized service provider during any telephone diagnosis and repair of the covered product including accessibility of the covered product. If you request service and it is determined to be a non-covered repair, you will be responsible for all costs associated with the repair including the diagnostic fee to evaluate Your product.
MANUFACTURER’S WARRANTY
We are not responsible for providing service for failures that occur during the manufacturer's warranty period, regardless of when such failures are reported to Us, the manufacturer, or any other entity. For failures that occur during the manufacturer's warranty period, parts and services covered during the manufacturer's warranty period are the responsibility of the manufacturer and are not covered under this Service Contract. Fo r failures that occur after the manufacturer’s warranty expires, this Service Contract continues to provide the benefits provided by the manufacturer’s warranty, as well as certain additional benefits as listed within the terms and conditions. We are not responsible for providing service for failures that the manufacturer has evaluated and denied coverage for.
TERM
The term of the Service Contract commences on the date of purchase of the product.
COVERAGE
Coverage commences upon the expiration of the shortest portion of the manufacturer’s original warranty, unless otherwise stated in this Service Contract. Coverage is provided for the product indicated on this Service Contract, for mechanical and electrical failures that occur during normal use and operation in accordance with the manufacturer’s specifications. Your product will be repaired or replaced due to 1) mechanical and/or e lectrical failures that occur during normal use and operation and/or 2) (ADH) failure due to unintentional and accidental damage, such as drops, bumps, liquid spills or cracks associated with the handling and use of Your product. Replacement parts will be, at our discretion, new, rebuilt or non-original manufacturer’s parts that perform to the factory specifications of the product. In no event shall the Administrator be liable for damages as a result of the unavailability of repair parts. If We determine, at Our discretion, that We cannot repair Your product due to the unavailability of functional replacement parts, technical information or it is not cost effective, We have the option to replace Your product with a new or reconditioned product from the same manufacturer, and of like kind and similar features, capacity and/or efficiency. Replacement of Your covered product will fulfill this Service Contract in its entirety and will cancel and discharge further obligations under the Service Contract. We are not responsible for delays caused by factors beyond Our control, including but not limited to manufacturer’s delays or shipping to a regional service facility. Unauthorized repairs may not be covered. Cell phones are the only product with a deductible, see Cell Phone Products Only section below for details.
Additional plan details:
a) One-Time-Pay Plans: If You paid for Your Service Contract in one payment, Coverage under Your Service Contract will continue based on the length of the plan You purchased, unless it is cancelled or Our obligations under the Service Contract become fulfilled in their entirety, in accordance with the provisions of this Service Contract.
b) Plans Paid on a Monthly Basis: If You are paying for Your Service Contract on a monthly basis, then Coverage under Your plan will continue for the set period as long as Your account is current and it hasn’t been cancelled or Our obligations under the plan have bee n fulfilled in their entirety, in accordance with the provisions of this Service Contract. Your account must be current to receive service.
This Service Contract provides coverage for products utilized exclusively in private, single-family residential property for the personal use of the resident(s) and products that may not be used for commercial, industrial, governmental, or organizational purposes.
REPLACEMENT PLAN
Provides a one (1) time replacement of Your eligible product if required due to mechanical and/or electrical failures that occur during normal use and operation in accordance with the manufacturer’s specifications.
REPAIR PLAN
Provides coverage for parts and labor costs resulting from mechanical and/or electrical failures that occur during normal use and operation in accordance with the manufacturer’s specifications.
HOW WE WILL PROVIDE SERVICE FOR YOUR PRODUCT
Depending on the product, type of Service Contract purchased and failure circumstances, We may either:
1) Repair Your product; or
2) Provide a new or refurbished product of equal features and functionality; or
3) Provide a compensation check reflecting the replacement cost of a new or refurbished product of equal features and functionality up to the applicable Limit of Liability.
Technological advances may result in a replacement product with a lower retail price than the original product purchase price; you are not entitled to a refund in the difference in price in such a case. The Administrator will not be responsible for product upgrades, matching brand or color or for any modifications or construction that may be necessary as a condition of service.
TYPES OF SERVICE AND SERVICE LOCATION (Please refer to the Type of Service Section of the Declarations Page)
If Your product qualifies for On-Site Service: Repairs will normally be performed On-Site at Your location. In some instances, On-Site Service may require the service provider to bring the unit back to their shop to complete repairs. In-Home/On-Site service will be provided by the authorized service provider during regular business hours, local time, Monday through Friday, except holidays.
If Your product qualifies for Depot Service:We will provide a pre-paid shipping label and in some cases shipping container, for You to ship Your product to the designated evaluation center. If authorized service is performed, the product will be shipped back to You at no additional cost. You will be asked to provide proof of purchase as a condition for receiving service under this Service Contract.
If Your product qualifies for Mail In Service: You will be responsible for any shipping charges (postage and insurance) incurred for shipping Your product to the designated evaluation center .
If Your product qualifies for Carry-In Service: You are responsible for transporting Your product to and from the designated service center. Once the repair is complete, you will be notified to pick up Your product.
INTERNATIONAL SERVICE
Worldwide coverage for Your covered product is available outside the manufacturer's warranty when You travel overseas. Contact the Administrator at 727-579-6200 to obtain detailed instructions and a repair authorization number prior to work being done. Note: Worldwide Service does not include on- site service. You must be a resident of the U. S. and be traveling overseas to be eligible for Worldwide Service.
ACCIDENTAL DAMAGE FROM HANDLING (ADH) BENEFIT: (COVERAGE BEGINS DAY 0NE (1))
If You purchased ADH coverage, this Service Contract provides coverage for operational failures of Your covered product resulting from accidental impacts, drops, bumps and liquid spills that occur during normal handling. ADH only covers operational or mechanical failure caused by an accident from handling and does not include protection against theft, mysterious disappearance, misplacement, viruses, reckless, abusive, willful or intentional conduct associated with handling and use of the Product, cosmetic damage and/or other damage that does not affect the unit functionality, damage caused during shipment between You and Our service providers and any other limitations listed in the General Exclusions section. Any resultant damage from this type of treatment is NOT covered by this ADH program. The use of this coverage requires an explanation of wher e and when the accident occurred as well as a detailed description of the actual event. Failure to provide this information will result in claim denial. ADH coverage is limited to a one (1) time replacement during the term of this Contract. You will be required to ship the product, at Our expense, to a designated location for inspection. If the product cannot be repaired, it may be replaced with a new or remanufactured product of like kind and similar features, capacity and/or efficiency or the Administrator may elect to pay you a cash settlement in accordance with the Service Contract Limits of Liability; Aggregate Limit Section below. Replacement of a covered product or payment of a cash settlement will fulfill this Service Contract in its enti rety and will cancel and discharge further obligations under the Service Contract. If Your product is found to not be defective, it will be returned to You.
POWER SURGE PROTECTION: (ADDITIONAL BENEFIT PROVIDED DURING MANUFACTURER’S WARRANTY PERIOD)
This Service Contract protects against operational or mechanical failure of a covered product resulting from a power surge. Your s urge protector may be collected by the Administrator for examination. The use of an approved surge protector is not required in order to receive benefits under the surge protection feature of this Service Contract.
NO LEMON POLICY:
If the same part fails three (3) times in Your covered product and that product requires a fourth repair on the same part, as determined by the Administrator, the Administrator may replace the failed product with a new or refurbished same brand product or the Administrator may elect to pay You a cash settlement. The cash settlement amount shall not exceed the current retail cost of a replacement product; and, such current retail cost shall not exceed the original retail purchase price You paid for the covered product and excluding taxes, shipping and installation. Technological advances may result in a replacement product with a lower retail price than the o riginal product; you are not entitled to a refund in the difference in price in such a case. You may be required to return the original defective product to Us at Your expense in order to obtain the settlement amount; failure to do so may result in the forfeiture of the settlement offer or previous cash payment. Replacement of a covered product or payment of a cash settlement under this benefit will fulfill this contract in its entirety and will cancel and discharge further obligatio ns under the Service Contract, where allowed by law. Preventative maintenance checks, cleanings, product diagnosis, customer education, accessory repairs or replacements are not considered repairs for the purposes of this benefit. The No Lemon Benefit does not include repairs performed by the manufacturer under its limited warranty. This benefit does not apply to renewal Service Contracts.
PRODUCT SPECIFIC COVERAGES
REMOVAL AND REINSTALLATION OF CAR AUDIO EQUIPMENT ONLY: (Repair Plans Only)
For covered products that are within the manufacturer’s warranty period, We will not be responsible for the removal and reinstallation. For covered products that are outside of the manufacturer’s warranty period, We will be responsible for the removal and reinstallation fee up to f orty two dollars and fifty cents ($42.50) and You will be responsible for payment of any amount over the forty two dollars and fifty cents ($42.50), if any.
FOR MAJOR APPLIANCES
The following products are eligible for coverage, including but not limited to, clothes washers, clothes dryers, dishwashers, freezers, garbage disposals, microwave ovens, ovens, range hoods, exhaust systems, ranges, counter cook tops, refrigerators, stand alone ice machines, roo m air conditioners, and trash compactors. All functional internal factory installed parts such as bearings, clocks and timers, compressors, hinges, electrical wiring, heating elements (except halogen), internal hoses, motors, safety switches, sealed systems, seals and gaskets, switches, thermostats, belts on clothes washers, rollers on clothes dryers, and valves.
LAUNDRY SERVICE BENEFIT:
We will reimburse You one time for the cost of Laundry Service up to fifty dollars ($50.00) if the covered clothes washer or clothes dryer is out of service for more than fifteen (15) consecutive days after We have approved Your claim. You must provide to Us an itemized list of laundry expenses (i.e. dry cleaning, laundromat, etc.) incurred and applicable proofs of payment for the laundry expenses claimed. Laundry Service reimb ursement payments will be considered as a part of the total limit of liability obligation under the Service Contract Limit of Liability; Aggregate Limit section of this Service Contract.
FOOD LOSS BENEFIT: (ADDITIONAL BENEFIT PROVIDED DURING MANUFACTURER’S WARRANTY PERIOD)
We will reimburse You for food loss that results from a covered mechanical or electrical component failure; FOOD LOSS THAT RESULTS FROM A LOSS OR INTERRUPTION OF POWER IS NOT COVERED. The reimbursement will be up to two hundred dollars ($200.00) on refrigerated products per occurrence over a twelve (12) month calendar period. Food loss reimbursement payments will be considered as a part of the total limit of liability obligation under the Service Contract Limit of Liability; Aggregate Limit section of this Service Contract. The Administrator reserves the right to request purchase receipts and/or a list of spoiled contents when making a claim. Food Loss coverage commences once product has been installed and functioning for a minimum of three days.
FOR STAND ALONE ICE MACHINE
If You purchased an ice machine that does not include a manufacturer pre-installed drain pump and requires the purchase of a separate standalone drain pump, that drain pump will only be covered if You have purchased the pump at the same time as the ice machine and it appears on the same receipt.
FOR JEWELRY AND WATCH PRODUCTS
This Service Contract provides coverage for the repair or replacement of the eligible product resulting from mechanical breakdown or defects in workmanship and /or materials, and failures that occur during normal use and operation in accordance with the manufacturer's written specifications, see product details below.
WATCH COVERAGE
Breakdown, including those which result in damage to the follo wing: watch bands (leather, fabric, metal or plastic); watch crystals; watch clasps; stems; crowns; cases; and watch movements. (Includes cracks, chips and breaks)
JEWELRY COVERAGE: (BRACELETS, EARRINGS, NECKLACES, PINS AND RINGS)
Breakdown, including but not limited to: broken chains, bracelet links and clasps; chipped, cracked and scratched gemstones; gemstones that are missing or lost, including a center gemstone (if caused by defect in mounting or workmanship); broken, worn or bent prongs; permanently misshaped or dented jewelry; cracked or thinning ring bands; irreparable kinks and knots in chains; gouges and discoloration; and broken earring posts. Gemstones that are used to replace chipped, cracked, scratched or missing stones will be of like kind and quality to the original stones. One ring resizing during the term of the Service Contract. One restringing of pearls during the term of the Service Contract.
FOR ALL COMPUTER PRODUCTS
The Administrator will provide the initial troubleshooting and technical support for the covered computer product listed on the face of this Service Contract and/or Your purchase receipt. Hardware technical support will be limited to the proper configuration, and proper operation of the hardware components. Technical support for software will be limited to the proper operation of the manufacturer approved and pre -installed operating system and application software. Software support shall not constitute tutorial assistance or instruction. THE SERVICE CONTRACT DOES NOT COVER SOFTWARE AND VIRUS RELATED ISSUES, CUSTOMER INSTALLED SOFTWARE, CUSTOMIZED SOFTWARE APPLICATIONS AND HARDWARE COMPONENTS INSTALLED AFTER THE ORIGINAL PURCHASE DATE. YOU WILL BE RESPONSIBLE FOR BACKING UP ALL DATA AND SOFTWARE PRIOR TO SHIPMENT OF YOUR PRODUCT TO THE SERVICE CENTER.
FOR VIDEO GAMES ONLY
This Service Contract provides coverage for the replacement of the covered product if it fails to provide normal operation in accordance with the manufacturers written specifications, provided that the failure results from defects including: failure to play, skipping, or scratches that arise during normal use. Our responsibility is to replace Your product(s) with a product(s) by the same title and manufacturer. The price of the replacement product(s) shall not exceed the retail purchase price of the original covered product(s), excluding taxes and shipping. If the original product is no longer available, the Administrator may elect to provide You with a voucher equal to the original purchase price You paid for the product(s), excluding taxes and shipping, to use in the original retail store for a replacement of your choice.
FOR LAWN AND GARDEN PRODUCTS ONLY
This Service Contract covers failures to components normally covered under the manufacturer’s warranty including but not limited to: engines, motors, transmission, wheels, frame, switches, axles, drive shafts, chains, gears, pulleys, bearings, starters, and wheel adjusters.
FOR FITNESS EQUIPMENT PRODUCTS ONLY
This Service Contract covers functional factory installed belts and rollers that are required for Your covered product to perform its intended f unctions including but not limited to treadmill walking belts.
FOR FURNITURE PRODUCTS ONLY
This Service Contract may cover one single product, multiple products, matching sets and/or groupings, depending upon Your coverage selection at the original time of purchase. Your invoice and/or cash register receipt will be Your proof of the product(s) covered. This Servi ce Contract provides for the repair, replacement or cleaning to remove stains of Your product to return it to normal operating condition after it has experienced a failure. All references to food or beverage in this Service Contract refer to normal household products.
FABRIC AND/OR VINYL UPHOLSTERED FURNITURE COVERAGE (including futons):
Loss of latex backings from normal use; seam slippage or early wear-through in upholstery due to defective materials or workmanship; rips or tears due to normal indoor residential household use; excessive loss of foam resiliency to cushions and backs.
LEATHER UPHOLSTERED FUNITURE (except naked leather or suede products) COVERAGE:
Cracking; minor heat marks up to one inch in length; peeling; scaling of the product finish as a result of defective workmans hip or materials; seam slippage or early wear-through in upholstery due to defective materials or workmanship.
FURNITURE STRUCTURE COVERAGE (including futons):
Defective workmanship in assembly and manufacture; electrical component defects when an integral part of the furniture including water bed heaters; loss of silvering on mirrors; inherent defects of structural framing material such as the breaking or major warping of large wood members; the breaking or bending of metal components, such as springs, recliner or sleeper mechanisms; breakage of welds (OUTDOOR FURNITURE ONLY).
SOLID WOOD VENEERED OR PLASTIC LAMINATED FURNITURE COVERAGE:
Chipping; cracking; lifting; liquid water marks from normal household food and beverage products; minor heat marks up to one inch in length; and peeling.
STAIN COVERAGE:
Beverages; food; human bodily fluids (EXCLUDING THE ELIMINATION OF ODORS); mildew; mold; pet bodily fluids (EXCLUDING THE ELIMINATION OF ODORS); as a result of normal household use.
FOR ADJUSTABLE BED BASES ONLY
This Service Contract covers failures to Adjustable Bed Base components normally covered under the manufacturer’s warranty including but not limited to: frames, welds, mechanisms (including inclining, reclining, heating, and vibrating mechanisms), electrical components (inc luding motors, wiring, and remote operation devices). In no case will the total amount paid to repair or replace an Adjustable Bed Base exceed the lesser of the purchase price of the product or $2499.99.
FOR CELL PHONE PRODUCTS ONLY: (THIS PRODUCT HAS A DEDUCTIBLE. SEE THE SCHEDULE BELOW FOR DETAILS).
This Service Contract provides coverage for Your eligible wireless product for failures that occur during normal use and operation in accordance with the manufacturer’s written specifications. Your product will be repaired or replaced due to 1) mechanical and/or electrical failures that occur during normal use and operation and/or 2) (ADH) failure due to unintentional and accidental damage, such as drops, bumps, liquid spills or cracks associated with the handling and use of Your product. Replacement parts utilized will be new, rebuilt or non-original manufacturer’s parts that perform to the factory operational specifications of the product at Our option. In no event shall the Administrator be liable for damages as a result of the unavailability of repair parts. If We determine, at Our discretion, that We cannot repair Your product due to the unavailability of functional replacement parts, technical information or it is not cost effective, We have the option to replace Your product with a new or reconditioned product from the same manufacturer, and of like kind and similar features, capacity and/or efficiency. Replacement of Your covered product will fulfill this Service Contract in its entirety and will cancel and discharge further obligations under the Service Contract.
ADH coverage on Cell Phones begins on day one (1) of the Service Contract when the Service Contract is purchased on the same day as the Cell Phone. The Service Contract may be purchased on a Cell Phone up to forty-five (45) days after the date the Cell Phone is purchased but in that case ADH coverage begins 31 days after the start of the Service Contract.
YOU WILL BE RESPONSIBLE FOR BACKING UP ALL DATA AND SOFTWARE PRIOR TO SHIPMENT OF YOUR PRODUCT TO THE SERVICE CENTER.
CELL PHONE DEDUCTIBLE: (APPLIES TO ADH COVERED PRODUCTS ONLY) YOU WILL BE CHARGED A DEDUCTIBLE FOR EACH CLAIM.
If Your Product is repaired and not replaced, the deductible amount You will pay is twenty -five dollars ($25.00) for each repair claim. If Your Product is replaced, the following deductibles apply and are based on the product retail price according to the schedule below:
| Product Retail price | Deductible |
|
$0.00 to $199.99 $200.00 to $299.99 $300.00 to $399.99 $400.00 to $749.99 $750.00 and up |
$25.00 $50.00 $75.00 $100.00 $125.00 |
Your credit card will be charged the deductible amount for each claim reported that results in a repair or replacement of You r covered product and it will be collected at the time of service authorization.
SUNGLASSES ONLY (THIS PRODUCT HAS A DEDUCTIBLE. SEE THE SCHEDULE BELOW FOR DETAILS).
This Service Contract provides coverage for Your eligible sunglasses for 1) failures that occur during normal use and operation including cracks NOT CAUSED BY ROUGH HANDLING, PEALING COATINGS, STRIPPED SCREWS, BROKEN NOSEPAD POSTS, BROKEN OR LOOSE HINGES, DISLODGED JEWELS OR LOGOS AND OXIDATION OR DISCOLORATION and/or 2) (ADH) failure due to unintentional and accidental damage, such as drops or bumps or lens scratches associated with the handling and use of Your product.
SUNGLASS DEDUCTIBLE: If the covered product’s original retail price was $350.00 or higher, and the product cannot be repaired a deductible of fift y dollars ($50.00) will be charged to qualify for replacement. Your credit card will be charged the deductible amount for each claim reported that results in a replacement of Your covered product and it will be collected at the time of service authorization.
SERVICE CONTRACT LIMITS OF LIABILITY; AGGREGATE LIMIT
The total amount We will pay for repairs made in connection with all claims that You make pursuant to this Service Contract s hall not exceed the purchase price of the product, excluding taxes, shipping and installation. In the event that We make payments for repairs and/or a cash settlement, which in the aggregate, are equal to the purchase price or We replace the product We will have no further obligat ions under this Service Contract. Technological advances may result in a current retail cost of a replacement product with a lower retail price than the original purchase price of the product. In no event shall We be liable for any damages as a result of the unavailability of repair parts or delays in service.
GENERAL EXCLUSIONS
A. ANY NEW PRODUCTS WITH LESS THAN AN ORIGINAL NINETY (90) DAY MANUFACTURER’S PARTS AND LABOR LIMITED WARRANTY AND/OR REFURBISHED PRODUCTS. PRODUCTS OR PARTS WITH A LIFETIME WARRANTY.
B. CONSUMER REPLACEABLE ITEMS INCLUDING BUT NOT LIMITED TO: LAMPS, BULBS AND HOUSINGS, FUSES, REPLACEABLE FLUIDS, HOSES, BELTS (OTHER THAN THOSE BELTS SPECIFICALLY LISTED IN THE FITNESS EQUIPMENT AND/OR MAJOR APPLIANCE SECTIONS), BAGS, BATTERIES OR CHARGERS, RIBBONS, CARTRIDGES, PRINTER HEADS AND CABLES, SCREW/DRILL BITS, REPLACEMENT BLADES, SANDPAPER, GRINDER PADS, DISKS, STAPLES, SAW BLADES, PAINT, NOZZLES, SEATS, SPARK PLUGS, FILTERS OR TRIMMER LINES, FUEL OF ANY KIND, GRILL GRATES, IGNITERS, FUEL TANKS OR ANY OTHER PARTS OR MATERIALS WHICH ARE DESIGNED TO BE CONSUMED DURING THE LIFE OF THE PRODUCT; 3D GLASSES REQUIRED FOR VIEWING 3D CAPABLE PRODUCTS WHETHER INCLUDED WITH THE ORIGINAL COVERED PRODUCT OR NOT; ALL ADAPTORS AND REMOTE CONTROLS.
C. ANY ADD-ON ACCESSORIES AND/OR PERIPHERALS THAT WERE PURCHASED IN ADDITION TO AND/OR SEPARATE FROM THE COVERED PRODUCT INCLUDING BUT NOT LIMITED TO COMPONENTS OR MODIFICATIONS REQUIRED TO OPERATE 3D CAPABLE PRODUCTS SUCH AS ADD ON TRANSMITTERS, HARDWARE, SOFTWARE OR 3D GLASSES. ANY BATTERIES SUCH AS BUT NOT LIMITED TO: INTERNAL BATTERIES, EXTERNAL BATTERIES, GPS BATTERIES AND RECHARGEABLE BATTERIES WHETHER CONSUMER REPLACEABLE OR NOT.
D. NON-OPERATIONAL COMPONENTS, INCLUDING THE REMOVAL AND/OR RE-INSTALLATION OF THE FOLLOWING BUT NOT LIMITED TO: CASE OR BODY HOUSINGS, WHEEL COVERS, CABINETRY AND CABINET FRAMES, DECORATIVE FINISHING, DOOR LINERS, GLASS, CUSTOM FRONTS FOR APPLIANCES, HANDLES, KNOBS, MASKS, RACKS, ROLLERS OR WHEELS (OTHER THAN THOSE ROLLERS OR WHEELS SPECIFICALLY LISTED IN THE FITNESS EQUIPMENT AND/OR MAJOR APPLIANCE SECTIONS), S HELVES, AND DRAWERS; AND COSMETIC DAMAGE THAT DOES NOT IMPEDE THE FUNCTIONALITY OF THE PRODUCT.
E. FLAWS IN GEMSTONES; LOSS OF GEMSTONES OR ANY OTHER PARTS OF THE COVERED PRODUCT UNLESS SUCH LOSS WAS CAUSED BY A DEFECT IN WORKMANSHIP AND/OR MATERIALS, WITHOUT ANY UNDUE STRESS OR DAMAGE;
F. DAMAGE RESULTING FROM UNAUTHORIZED REPAIR; IMPROPER ELECTRICAL WIRING AND CONNECTIONS; CONNECTION TO OTHER PRODUCTS NOT RECOMMENDED FOR INTERCONNECTION BY THE MANUFACTURER OF THE PRODUCT; DAMAGE CAUSED DURING TRANSIT, DELIVERY, REDELIVERY, IMPROPER INSTALLATION, OR SETUP; TAMPERING WITH PRONGS, BEZELS OR OTHER STRUCTURAL COMPONENTS DESIGNED TO SECURE DIAMONDS OR GEMSTONES; SIZING OF RINGS; WATER DAMAGE IF USED UNDER CONDITIONS WHICH EXCEED THE WATCH MANUFACTURER’S WATER RESISTANCE GUIDELINES; USER - FACILITATED MINOR ADJUSTMENTS AND SETTINGS OUTLINED IN THE PRODUCT’S OWNER’S MANUAL; INACCESSIBLE PRODUCTS OR PARTS; NEGLIGENCE, MISUSE OR ABUSE OR INTENTIONAL DAMAGE.
G. DAMAGE TO BLADES OR MOWING DECKS AS A RESULT OF COLLISION WITH AN OBJECT; OR ABRASION OR VIBRATION ASSOCIATED WITH UNBALANCED BLADES. DAMAGE TO CRANK SHAFTS.
H. BURNS AND HEAT MARKS LONGER THAN ONE INCH; STAINS CAUSED BY THE DELIVERY PROCESS OF THE COVERED ITEM; STAINS OF UNKNOWN ORIGIN; STAINS AS A RESULT OF: ACID; BLEACH; BODY OILS; CAUSTIC SOLUTIONS; DYES; FADING FROM SUN EXPOSURE, NAIL POLISH REMOVER; NAIL POLISH; PAINT; SUNTAN OILS; BALLPOINT INK; COSMETICS; AND WAX.
I. FABRIC AND/OR LEATHER WHICH HAS BECOME FADED, WORN OR SOILED OVER TIME FROM NORMAL EVERYDAY USE; NATURAL CHARACTERISTICS THAT CAUSE APPEARANCE VARIATIONS; X-CODED FABRIC; AND NON-COLORFAST MATERIAL.
J. FURNITURE DISPLAYS, PRE-OWNED OR “AS IS” FURNITURE, OR FURNITURE USED FOR COMMERCIAL, INSTITUTIONAL, RENTAL OR INDOOR FURNITURE LOCATED IN SCREENED ROOMS WHERE THE FURNITURE MAY BE DIRECTLY OR INDIRECTLY EXPOSED TO THE ELEMENTS; WICKER, RATTAN AND TEAKWOOD FURNITURE.
K. FAILURES DUE TO CORROSION, RUST, DUST, ANIMAL/INSECT INFESTATION OR DAMAGE; ACTS OF NATURE, SUCH AS BUT NOT LIMITED TO FIRE, LIGHTNING, EARTHQUAKE, WINDSTORM, SAND, DIRT, HAIL, WATER AND WATER SUBMERSION; EXPOSURE TO WEATHER, MOISTURE, AND OTHER ENVIRONMENTAL CONDITIONS; CIVIL DISORDERS; RIOT; NUCLEAR ACCIDENT; MALICIOUS MISCHIEF; THEFT, LOSS OR VANDALISM.
L. SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO, DELAYS IN RENDERING SERVICE, LOSS OF USE, LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF DATA, DOWN-TIME AND CHARGES FOR TIME AND EFFORT.
M. “NO PROBLEM FOUND” DIAGNOSIS OR FAILURE TO FOLLOW THE MANUFACTURER’S INSTRUCTIONS; CLEANINGS AND ALIGNMENTS.
N. IMAGE BURN-IN; PIXEL DEFECTS WHICH ARE NOT COVERED BY THE ORIGINAL MANUFACTURER’S WARRANTY OR ARE CONSIDERED ACCEPTABLE UNDER THE MANUFACTURER’S SPECIFICATIONS. O. FAILURE, INOPERABILITY, OR DISRUPTION OF ANY PRODUCT OR PRODUCT FUNCTIONS DUE TO ANY MANUFACTURER RECALL.
P. ALL RENTAL PRODUCTS, SELF-SERVICING APPLICATIONS (LAUNDROMATS, COPY CENTERS, GYMS, ETC.)
Q. PRODUCTS UTILIZED FOR COMMERCIAL PURPOSES OR IN COMMERCIAL SETTINGS. R. UTILIZATION OF EQUIPMENT THAT IS INCONSISTENT WITH EITHER THE DESIGN OF THE PRODUCT OR THE WAY THE MANUFACTURER INTENDED THE PRODUCT TO BE USED.
S. LIABILITY OR DAMAGE TO PROPERTY, OR INJURY OR DEATH TO ANY PERSON ARISING OUT OF THE OPERATION, MAINTENANCE, OR DAMAGES CAUSED BY IMPROPER PREVENTATIVE MAINTENANCE.
T. PRODUCTS WITH SAFETY FEATURE(S) REMOVED, BYPASSED, DISABLED OR ALTERED; PRODUCTS WITH ALTERED, REMOVED OR MISSING SERIAL NUMBERS.
U. FAILURES OF SEIZED OR DAMAGED PARTS RESULTING FROM IMPROPER LEVELS OF LUBRICANTS OR OTHER FLUIDS; OR RESULTING FROM USING CONTAMINATED OR OTHERWISE IMPROPER LUBRICANTS, FUEL OR OTHER FLUIDS; OR RESULTING FROM FREEZING OR OVERHEATING.
V. CONDITIONS, WHICH EXISTED PRIOR TO YOUR PURCHASE AND DELIVERY OF THE PRODUCT OR THE SERVICE CONTRACT.
W. COST OF ROUTINE OR PREVENTATIVE MAINTENANCE, OR DAMAGES CAUSED BY IMPROPER ROUTINE OR PREVENTATIVE MAINTENANCE.
X. ANY SERVICE REQUEST OR SITUATION WHICH MAY POSE A HEALTH RISK TO OUR TECHNICIANS OR SERVICE PROVIDERS, INCLUDING BUT NOT LIMITED TO ANIMAL/INSECT INFESTATION, MOLD, OR FUNGUS; WHETHER OR NOT SUCH CIRCUMSTANCES WERE A RESULT OF A COVERED FAILURE
Y. ANY COST ASSOCIATED WITH THE DEMOLITION OF WALLS, CABINETRY, SHELVING, COUNTERTOPS, ETC. TO ACCESS THE PRODUCT, WIRING, COMPONENTS, ETC.; FAILURE RELATED TO INSTALLATION OF FIRMWARE; FAILURE DUE TO ENCLOSED INSTALLATIONS THAT LIMITS PROPER VENTILATION.
Z. ANY SOFTWARE, MEDIA OR VIRUS RELATED ISSUES; LOSS OR DAMAGE TO STORED DATA, LOSS OR DAMAGE DUE TO COMPUTER VIRUSES, ITEMS LEFT IN YOUR PRODUCT, SUCH AS BUT NOT LIMITED TO, COMPUTER MEDIA, PERSONAL ITEMS AND BATTERIES AND COMPUTER HARDWARE OR SOFTWARE THAT IS ADDED AFTER THE ORIGINAL PURCHASE DATE AS INDICATED ON YOUR PURCHASE RECEIPT.
AA. UNLESS ACCIDENTAL DAMAGE COVERAGE HAS BEEN PURCHASED, WE WILL NOT COVER PRODUCT FAILURES DUE TO AN UNEXPECTED, ACCIDENTAL AND/OR UNINTENTIONAL EXTERNAL EVENT (FALLS, COLLISIONS, DROPS OR SPILLS) THAT ARISES FROM YOUR NORMAL DAILY USAGE OF THE PRODUCT.
REPEAT SERVICE: If Your covered product should require service more than once within a sixty (60) day period, the service must be performed by the original authorized service provider. RENEWALS: This Service Contract is not eligible for renewal.
TRANSFER: This Service Contract may be transferred to an eligible party to whom You sell or give the equipment while this Service Contract is in force. This may be accomplished only if You notify the Administrator by mail with the name and address of the new owner within 15 days of the change of ownership.
CANCELLATION:
Cancellation by Us: This Service Contract may be cancelled by Us for fraud, material misrepresentation, or non-payment if You are paying for Your Service Contract on a monthly basis. If We cancel this Service Contract and You have paid for a plan term in advance per the One-Time-Pay plan, You will receive a pro-rata refund of the price You paid for the Service Contract based on the percentage of the Plan’s unexpired term, less the cost of any service provided.
Cancellation by You: You may cancel this Service Contract for any reason at any time. To cancel Your Service Contract, contact the retailer from which You purchased the Service Contract. If You cancel Your One -Time-Pay plan within thirty (30) days of Your Service Contract purchase You will receive a full refund, less the value of any services provided to You under this Service Contract. If You cance l Your One-Time-Pay plan more than thirty (30) days after Your purchase of this Service Contract, You will receive a pro rata refund based on the percentage of the Service Contract’s unexpired term, less an administrative fee, not to exceed ten percent (10%) of the price of the Service Contract or twenty-five dollars ($25.00), whichever is less, and less the cost of services provided. If You purchased a Term Plan Paid on a Monthly Basis and You cancel Your Service Contract, You will be covered for any period of time for which You paid i n advance, and Your Service Contract will be cancelled on midnight on the last day of the month for which the last monthly payment was paid. Upon early cancellation We will have no further obligation to provide services under this Service Contract and You will have no further obligation to make monthly payments for the Service Contract.
